Legal

Privacy Policy

Last updated: 27 September 2026

This Policy explains what we collect when you buy and install the Think BIG personal AI assistant, and what we deliberately do not.

1. Our core principle

The assistant runs on your own computer with your own model API key. Local installation does not guarantee that all data stays on your machine. Cloud models and external services receive relevant requests according to your configuration.

2. What we collect

  • Sales & quote information you share when scoping your assistant (e.g. the skills you want, your contact details).
  • Order & payment records needed to process your selected service fee. Card details are handled by our payment providers (ECPay, PayPal) — we never see or store your card number.
  • Installation records — a log of the install job and its verification result, kept for support and accounting.

3. Installation data boundaries

  • The installation scope and permissions are agreed before work starts.
  • Engineers operate your computer and may see work data or sensitive information displayed on screen. Close unrelated documents and windows before the session.
  • Your model provider API key beyond what's needed to configure it locally during install.

4. Access to your machine

Installation uses AnyDesk or DeskIn with your permission and presence. Permissions are limited to the agreed task. After installation you can end the session and remove remote access; future access requires separate authorisation. See our access commitments (Chinese).

5. Payment providers

Payments are processed by ECPay (TWD) and PayPal (USD). Their handling of your payment data is governed by their own privacy policies.

6. Data retention & deletion

We keep order, quote, and installation records for as long as needed for support, accounting, and legal obligations. You may request deletion of your personal records held by us; we will remove what we are not legally required to retain.

7. Your rights

You may ask what personal data we hold about you, request corrections, or request deletion. Contact us at [email protected].

8. Changes

We may update this Policy. Material changes will be reflected here with a new "last updated" date.

Website enquiries and analytics

This website uses GA4 analytics. AI advisor questions use an external AI service; do not provide confidential information. An enquiry summary is saved for 30 days only after you preview and confirm submission. Contact details are not sent to the model, and chat transcripts are not saved with the summary. For deletion requests, email [email protected]. See the full website privacy policy (Chinese).